Arizona Pet Resort
(623) 208-5489
Just minutes from the Airport!
Hours of Operation
Mon-Fri 7am-8pm, Sat 8am-3pm, Sun 3pm-6pm, Open 7 Days
Payment Methods
AMEX, ATM, CHECK, DISCOVER, MASTERCARD, VISA
"Easy Drop Off AM- Pick Up PM in tempe @ 101/202"
Products and Services
We offer full service dental for you dog.
We offer - veterinary, island getaway boarding, kitty condos, day camp and day care, spa day, retail and vet foods.
About Arizona Pet Resort
Our full service facility includes 50 spacious, canine suites with a 4' X 5' bedroom area, and a 4' X 12' outdoor patio area, connected by a doggie door. We love to pamper your pets and provide room service for breakfast and dinner. At your request, we will deliver an afternoon snack too. A soft lamb skin throw is also provided for your dog's comfort.
Does Rover need exercise? No problem!
With a beautiful 121' X 27' sun screen covered play area, and doggie wading pools, we can provide the one on one time with your pet that makes coming to Arizona Pet Resort a treat your pet won't soon forget!
Need to work a long day, and don't have time to exercise your pets? Let us do that at Doggie Day Camp. Dogs who are NOT food, people, toy or other pet aggressive are candidates for Doggie Day Camp.
We will handle any emergencies during our hours of operation. If possible, please call us to let us know you are coming and the nature of the emergency. Late nights, weekends (other than Saturday mornings 8 - 1) and Holidays we refer our clients to 480.949.8001 or480.497.0222
Typically, you will drop off your pet in the morning of their procedure and most are released after 4:00 PM.
We believe that a yearly regular check-up is the best method for insuring your pet has a long healthy life.
These exams give us the opportunity to be alerted to any changes in your pet's health and help control many disease when diagnosed early. Please call for an appointment.
Reviews
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lack of professionalism
Posted by doglover111 on 6/26/2009
I was looking for a place to take my dog. I will definitely not be bringing my dog here! Why is the owner rating her own facility? Why is she giving out names of dissatisfied customers? This paired with the negative comments from other owners tell me to steer clear of this place! The owner should learn some professional practices!
Great Daycamp, but beware of boarding on a Saturday night
Posted by member32 on 6/23/2009
My dog LOVES daycamp and it's by far the least expensive day camp in that location especially if you buy the package. My dog plays all day with other dogs and they make sure that the other dogs are vaccinated and socialized. I did try boarding my dog last Saturday night and was extremely taken back by the bill when I picked him up on Sunday. They have a policy that if you don't pick your dog up by noon, they will charge you an extra day. Well, they're not actually open until 3pm on Sundays, so not matter what, you get charged DOUBLE on a Saturday night. What really doesn't make sense to me is that if you pick the dog up by noon on Monday, you get charged the same price as if you picked them up on Sunday. If you're going to board there, skip the Saturday night boarding or at least take an extra day of vacation because you're going to be paying for the boarding anyway.
Utter Disbelief
Posted by Mommy02 on 6/22/2009
The tone and attitude in the company president's posting might tell you a lot about the way this company handles customer complaints. Also, what's with the company president ranking her own company?
Reply to StarHR
Posted by APR on 6/18/2009
It is with great regret that Joy Carpenter, who is NOT the owner of this dog has decided to make this public when neither she nor the owner, who is her sister, did what was asked of them in the beginning. Had they simply brought the pet in for a Free re-check, we wouldn�t be having this conversation. There are two sides to every story, and we all know that. Let me start by saying that neither she nor her sister, who owns Chloe, are veterinarians or veterinarian technicians to the best of our knowledge and therefore, can't make a diagnosis. The pet was spayed on March 25, 2009. The owner called and complained that the dog had "a rash" on March 30, 2009, a full 5 days after surgery. Without seeing the pet, it is almost impossible to make a diagnosis. The vet tech asked her repeatedly to return with the dog for a FREE recheck. The owner, Sonja Louis, refused. The following day, March 31, 2009, Joy Carpenter, the sister of Sonja Louis sent a faxed letter to us complaining. Both the sister and the owner refused to bring the dog in for the FREE recheck. The public should make up their own minds as to what is the truth here. I tried to post the entire conversation but it was too many characters for the space. We repeatedly asked both the owner and her sister to bring the dog in so we could do a re-check, believing that it was either allergies or since the owner described it as "round and dry skin", we wanted to get to the bottom of the problem and fix it. They repeatedly refused to return. Since I cannot post the entire conversation, I must tell everyone that the bottom line is, if we had made a mistake and there was razor burn, we would have admitted it and taken care of it. Was it razor burn? Was it Ring worm? Was it allergies? We will NEVER know because both the owner and the sister refused to come back in for the re-check. Arizona Pet Resort cannot fix a problem if they are not given the opportunity and by refusing to return for the standard free re-check; we were not given the opportunity to address the problem. Melanie Hocevar President Arizona Pet Resort 1211 E. Curry Road Tempe, AZ 85281 Certified AAHA Hospital
I care too much about animals to return to this place!
Posted by StarHR on 6/15/2009
It has taken me months to calm down enough to write this review. I took my puppy for shots at the AZ Pet Resort and everyone was so nice. I decided to have her spayed there along with my sisters puppy. Big Mistake! After bringing them home we discovered both had been razor burned - not a word from the staff that put them in the carriers prior to us getting to see them. When the sore on my sisters puppy had not gotten better she called for some advice on what to use on it. Of course they wanted her to bring the dog back - later they said for a free follow up... My sister did not want to bring her back so soon after the experience and just asked for some suggestions. After getting some semi-argumentative attitude and being told her dog probably had ringworm the staff told her they would check with the dr and call her back. Five hours later, the same semi-argumentative attitude from the staff but they told her what to try. My sister was pretty upset with the exchange and I was mortified as I had referred her and thought these were caring people. I wrote a letter to the president of the pet resort and told her about the experience as I was disturbed by the customer service aspect. Isn't a business like this supposed to be compassionate when it comes to how people feel about their pets? What I received back was a letter basically slapping my hand. I was told she thought the letter was just like playing telephone when we were kids. She also didn't know why we didn't want to bring the dog back so soon as "the pet was sedated and obviously doesn't remember surgery. What would the pet be 'traumatized' by?" Is this someone that has ever owned a pet before? I can tell you that my dogs know when we arrive at the vets. Also - I was called a liar on the time it took for them to call back, we pulled the phone records and guess who was not being truthful. Of course the whole letter ended with how it was our fault because we did not bring the dog back. What happened to the responsibility of them informing us that they had been razor burned when they were picked up? I wrote a letter to the pet insurance company that we had been referred by and explained the experience. When they followed up on it they were told by the president that both dogs had a reaction to the iodine. It is amazing to me that they didn't remember that when we called just days after the surgery! This clinic had unqualified staff prepping the puppies for surgery and it is quite apparent that they do not keep proper documentation of issues that arise. The most offensive part of the whole experience was the condescending and uncaring attitude that Management has for its animal and people clients. I will be filing a complaint with the Vet Board and writing letters to all associations that they are affiliated with. Disgusting business practices!
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